We will review your website for free and tell you plainly what holds it back.
Get the audit
Your site under constant care, with changes made in two working days
We make changes within 24 to 48 working hours, keep updates and backups in check, and once a month you get a simple report. After launch you are not on your own.
Care is a subscription that gives your site a permanent contractor. You write one sentence about what needs to change and we do it: swap the copy, the prices and the photos, add a subpage. In the background runs everything nobody remembers until it fails: updates, backups and a check every few minutes that the site opens at all. This is not hosting alone, meaning the space on a server where the site files sit, and not a number you call only once something has already gone down.
How it works, step by step
- 01
A review to start
We start from the state the site is in today and from agreeing what counts as care and what would be a separate project. Without that, the first month goes on arguments about scope.
- 02
You report a change in one sentence
By email, by phone or in the app. You do not need to know the technical name for it or where it sits on the site. Ordinary changes go live in 24 to 48 working hours.
- 03
A report at the end of the month
One page showing what was done, how fast the site loads and whether it was available all month. Care without a report cannot be verified.
A website starts to age after launch
After launch a website does not stand still. Your offer and prices change, something eventually stops working, and a small fault can take down the contact form or slow the site down. When you have nobody to ask, an “urgent” fix drags on for weeks, and in the meantime you lose inquiries.
A website you don't have to think about
You write one sentence and we make the change, usually the same day, at the latest within two working days. The site stays under constant watch: updated, checked for speed and backed up every day. Every month you see on a single page what we did and how the site is holding up.
What counts as a small change
Everyone reads the phrase „small changes included” differently, so we write plainly what is in and what is quoted separately.
Included in the subscription
No surcharges, no counting minutes, usually the same working day
- Changing text on an existing page: prices, opening hours, a service description, contact details.
- Swapping and adding photos, cropping and preparing them so they do not slow the site down.
- Updating prices, offers and notices, seasonal ones included, and taking them down once they expire.
- Adding a simple page on the existing layout, for instance another service or a terms page.
- Updates, security fixes and repairing whatever broke during them. That is our job, not yours.
- Backups and restoring the site should something go wrong. No extra invoice.
Quoted separately
Because this is not a fix, it is new design work
- Rebuilding the page layout or a new visual design for a section, as opposed to changing the copy inside one.
- Launching a shop, payments or a booking system on a site that did not have them.
- Connecting the site to an outside system: invoicing, stock, a customer database, a calendar.
- New material to be made from scratch: a photo session, a video, a logo, a full set of graphics for a page.
Will we take on a site we did not build
Yes, and that is most of what comes to us. Before we take money for it, though, we check what the site stands on. Some setups cannot honestly be maintained for a fixed fee, and it is better to say so before the first invoice than after the third.
- 01
We look at the site and the access: what it is built on, what has been bolted on over the years and whether it can be safely updated.
- 02
We say plainly what we found. If the site needs fixing or moving first, we quote that separately instead of quietly spreading it across the subscription.
- 03
We take the site over together with a backup and a list of credentials. From that day we are the ones answering for it working.
Full control over your site.
Exactly what you get
How it works in practice
A new specialist joins the clinic
A doctor joins the practice and you need their bio, photo and new appointment types on the site. You send the details in one email, the next day they are live on the page and in the booking form.
Fresh photos from a finished build
The crew wraps up a project and brings photos from the site, while the portfolio still shows work from three years ago. We put the new photos up with a short caption, so the next client sees your latest job, not an archive.
Air conditioning service in a heatwave
In June the form stops sending enquiries, in the one month when the phone never stops ringing. The automated check watching the site catches the outage at night, by morning the form takes enquiries again and you do not lose a day at the peak of the season.
When this is the right choice
- You have a website, but nobody in the company has the time or the password to change anything on it.
- Your offer, prices or team change a few times a year and the site never keeps up.
- You want a broken form or checkout spotted by someone before your client spots it.
- The company that built your site is gone and there is nobody to write to when something needs fixing.
Before you order
Three things that are rarely in anyone's offer, yet decide whether the work goes well: what you need to have, when we talk you out of it, and what the contract rests on.
What we need from you
- The site address and passwords to three places: the panel where the content is edited, the server the site runs on, and the account the domain was bought on. Without them nothing can be changed and nothing can be rescued.
- One named person whose requests we act on. Otherwise the same change arrives from three directions in three versions.
- Consent for background updates, including those that need a few minutes of downtime.
- Information on where the site address, meaning the domain, was bought and how long it is paid up for. A domain not renewed in time is the most common cause of a site vanishing overnight.
When we do not recommend this
- The site runs on software that no longer receives updates. Care then only postpones the failure and we say so plainly.
- You need one fix every two years. Ordering it as a single job will cost less than a subscription.
- You expect a rebuild or new features to fit inside the subscription. That is a project rather than upkeep, and we quote it separately.
The terms we work on
- Requests come in by email and by phone during working days; outages are handled outside those hours too.
- Paid monthly in advance, with a VAT invoice at the start of the period.
- We change nothing on the site without a request from you, apart from security updates.
- The history of requests and changes is kept, so you can check what was done and when at any point.
- The accesses stay yours. Leaving the care plan does not cut you off from your own site.
What to demand from a website care plan
What to look for in the contract and how to tell that someone is genuinely watching over your site.
What we do every month
We update the site software and the ready-made components it is built from, verify the backups, watch the security certificate (it is what puts the padlock next to the site address) and the renewal date of the domain, meaning your address on the internet, go through the errors that were reported and check the speed on a phone. At the end of the month you get a report showing what was done and whether anything needs a decision.
What to demand when a site is handed to another company
Sooner or later somebody takes a site over from somebody else, and that is when the gaps show. A new contractor needs five things: the full set of accesses to the domain, the hosting and the admin panel; the code together with its history of changes; a list of the services the site uses day to day, for example the mail, the form or the booking system, along with the accounts they were set up on; access to Search Console, the free Google tool that shows which search terms the site appears for, and access to the visit statistics; and a short note on what was done differently from how it looks at first glance, and why. A company that hands over only the password to the admin panel hands over a fifth of what you paid for.
What no care plan covers
It is worth knowing before you sign, because this is where most misunderstandings start. Upkeep covers updates, backups, monitoring and small changes. It does not cover rebuilding the layout, a new feature, connecting the site to another program, for example a booking system or a stock system, or writing substantive content such as product descriptions or articles. Those are projects and they are quoted separately. A contractor who promises “anything you want” inside a subscription either will not honour it, or has already priced it into what you pay every month whether you use it or not.
What happens to a site nobody watches
It does not break suddenly, it breaks quietly, and usually in this order. The security certificate expires, the one behind the padlock next to the site address, and the browser starts warning visitors. A mail provider tightens its rules and the form stops delivering messages, which nobody knows about because there is nothing to notice. Outdated software gets found by an automated scanner sweeping the internet, not by a person who picked your company in particular. In the end the domain expires, because the reminder went to a mailbox nobody uses any more. Every one of those is cheaper to prevent than to repair afterwards.
What it costs
Care in the Standard plan starts at 140 PLN a month, and the Pro plan with hours for developing the site at 280 PLN a month. Keeping a company website running costs 1 to 5 thousand PLN a year at Polish agencies, so we sit in the same bracket. The figure depends on the size of the site, the number of plugins to watch over and whether the subscription is to include hours for changes or technical care alone.
What belongs in a care contract
Four things whose absence you only find out about at the first outage. Response time, meaning how long before somebody writes back to you, and separately repair time, meaning how long before the matter is settled. Those are not the same and both belong in the contract. Exactly what the subscription covers and what is billed on top. Who holds access to the domain and the hosting, and whether they are registered to you or to the contractor. And what happens at the end of the cooperation: whether you receive a copy of the site and the data, or have to recover them.
How to check that a backup actually works
A backup nobody has ever restored is an assumption, not a safeguard. Three things need checking: whether it sits outside the server the site runs on, because a hosting failure takes both at once; how old the oldest available version is, since some faults are noticed a week later; and whether anyone has ever performed a test restore. We do one after taking a site over and once a quarter after that. It is the only test that proves anything.
Common questions
If I write to you with a small change, when will it be done?
How much does it cost?
The site works, so why do I need a care plan?
I already pay for hosting. Is that not the same thing?
And what if I do not report anything in a given month? Am I paying for nothing?
Can I change a price myself, or do I have to write to you about every little thing?
What happens if the site goes down or somebody breaks into it?
Do I have to sign up for a year? And whose site is it if I cancel?
Will you take on a site you did not build?
More questions from the knowledge base
Prices, without asking about your budget first
Standard
from140 zł/ mies.
Pro, with hours for development
from280 zł/ mies.
These are starting figures. The final quote depends on scope, on how much material has to be prepared and on the deadline. We give it after a conversation, together with the deadline and the number of revision rounds in writing.
Leave your site in our care
Write to us, we will check the state of your site and tell you what needs doing on it every month and what is not worth doing at all.